Aus Bildungsstreik 2009
[Bearbeiten] CUSTOMER CARE SERVICE-IMPORTANT ELEMENT OF EVERY BUSINESS
Customer care service is extremely important service in every business. Its importance lays in the fact that no matter how good is the quality of product or service that business offers, there is always need to provide, if nothing else, then explanations about products and some additional "how to's" for individual customers. Customer care numbers are among most importants in every business number directory. You want to make and keep your custOmer happy, and customer service is of vital importance in achieving this goal. Effective and efficient customer care service will provide evry necessary explanation for customer, or make necessary connection with maintenance or repair service that will solve any technical issue on field.
customer care numbers are so important because they are last stop that stands as protection from potential lawsuit that unhappy customer might lodge because of its unsatisfaction with particular product, or even worse, injury due to products malfunction.We are all aware that customer protection these days is very important and is becoming more and more vital issue. Every country with effective legislation provides efficient legal protection for customers, because their rights are these days considered as one of basic human rights, as important as right for freedom and life. It is only logical because, when you consider it, bad product might harm person, make it sick, disabled, or even kill it. There is nothing more logical then to protect customer that has fairly payed for the product in open market.
Again, we come back to customer care numbers and their practical importance. When angry customer calls customer care number, customer care officer will calm the customer down, find out what the particular problem is, and do everything to solve the problem in question. Customer care officers are skillful, intelligent, versatile and intuitive. Good customer care officer will understand what the problem is, and in short period of time know how to solve it. This is, after all, what every customer that has encountered problem with the product, wants: to get instant solution for the particular problem.
Situation is even more tricky and requires even more "people skills" from customer care officer if customer is unhappy with provided service. With service provided, situation is kind of definite, and it is much harder to reverse and calm down customer. In situation with bad service, there are not many solutions but to provide another service that will satisfy customer.Because of such high importance of customer care service, it is vital to employ skillful employees in this service, and to take care to educate them constantly. Customer care always evolves and requires more and more knowledge and skill. Additionally, legal regulatory frame is becoming more and more strict and requires constant perfection in providing this important service for customers.Good customer care service will not only protect company from potential lawsuits and keep customers happy, but it also might encourage customers to purchase even more products, which provides additional potential for the business development. This is another reason to invest in customer care service development.