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It happens daily. People get to an airport and only didn't print out their itinerary or lost it somehow. Now they have only a vague idea of which hotel they were staying at and like lots of people, they race to the airport hotel board and call the very first chain they believe might have their reservation. But what do you do once they tell you that there isn't any reservation under your name?

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Firstly, make sure you know what name the reservation is under. If your friend made the booking, provide them with their name because all advance reservations need a charge card to hold it and many times the reserving party using their card will think they need to put the reservation under their name also. If you are pretty positive you will find the right hotel, make sure they look for misspellings also.

If you're fairly certain it had been a chain or franchise hotel (like Super 8 or Quality Suites), call among the same franchises from the airport hotel board and request their 800 reservation number. You then call the 800 number for your brand and give your name. For those who have a reservation at ANY of the franchises under that brand, they should be able to find it. For instance, Wyndham covers Super 8's, Travelodges, Days Inn amongst others. Choice hotels include Clarion, Comfort Inn, Quality Inns plus more. Intercontinental includes IHC hotels, Holiday Inns, Courtyard hotels. A central reservation number for that brand should be able to let you know for those who have a booking at ANY of their franchises.

Lastly, you may need to contact whomever made the reservation and ask them. Or get on a computer for those who have a computer generated reservation to check out the confirming email or reservation. If none of these work for you, you may have to just stay where you can and swallow losing a no-show reservation and make sure in the future that you print and carry with you your accommodation information for easy access whenever you land.

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